Today, 50% of shoppers expect that they will be able to make a purchase online and pick up the product in-store. Unsurprisingly, businesses that adopt omnichannel strategies are seeing 91% greater year-over-year customer retention rates compared to businesses that don’t.
Join us as we analyze the transformation of consumers towards an omnichannel behaviour, and learn from leaders of global retail brands as they share how they dealt with the challenges of getting omnichannel right.
Speakers:
Anand Viswanath
Anand is the National Marketing Manager of Retail and Digital for TTK Prestige Ltd, and is currently leading Digital marketing and Omni channel e-commerce for TTK Prestige.
Vinit Dubey
Vinit is the Principal Product Manager at Capillary Technologies, and has over 10 years of experience in building Cloud technology products for Supply Chain, Retail & E-Commerce organizations